Butlin’s, British Airways and Stena have something in common, they have all experienced data breaches. How can you make sure you’re as secure as possible and able to respond to a hacking attempt ?
The struggle for companies in travel industry is the juxtaposition between needing to be at the cutting edge of new technology adoption and ensuring you store and manage customers’ data appropriately.
From integrating recommendation and review functionality, to reservation apps, live chat, online concierge services, loyalty schemes, Wi-Fi connectivity, voice technology, mobile payments, the additional back office elements such as rota management, stock control, point of sale, etc the list goes on. It is immediately obvious how technologically and data-led organisations operating in this industry need to be to build success.
Collecting and using data, although these technologies undoubtedly help to ensure the customer has a good experience and can give businesses vast quantities of data and insight, they also provide cyber criminals with opportunities to hack huge volumes of valuable personal data.
It is therefore essential that you have adopted the relevant practices to reduce the risk of a data breach and to know that you’re well placed to respond if you are hacked. If you’re not sure where to start, speak to one of our experts today.
In 2018, a Marriott reservation system was hacked. More than 500 million customer records, including credit card information and passport numbers, were stolen. The company said the hack went back four years prior to the discovery and when it was noticed, the company started using computer and mobile device monitoring software.
Guests can enroll in a service called Web Watcher, which monitors the sites where personal information may be shared and alerts guests if evidence of their personal data is found, said Marriott International President & CEO Arne Sorenson. In the United States, enrollment in Web Watcher provides two additional benefits:- fraud loss reimbursement coverage and unlimited fraud consultation services.
Hackers are a destructive force in the travel industry. These criminals make calculated strikes to make money and cause chaos. To address the threat, the standard advice is to back up and store data in multiple places, including off your physical premises, and have one copy of it be offline.
Treating cybersecurity as a companywide concern, not an IT concern, encourages each employee to take ownership of their actions and knowledge and to seek help proactively instead of making an “innocent” mistake that costs the company millions of dollars. Gamified training and microlearning, can increase retention of training lessons, reducing the risk that an attack succeeds.